JOB TITLE:                  Community Assistant – Fall 19 or Summer 19

REPORTS TO:              Assistant Director of Marketing and Leasing

SUMMARY

Under the direct supervision of the Assistant Director of Marketing and Leasing, the Community Assistant’s primary responsibilities are to facilitate the personal and academic growth and development of all Nine East 33RD residents. Community Assistants are selected on the basis of leadership experiences, communication and interpersonal skills, ability to be a positive role model academically and behaviorally, interest in working with students to develop a positive floor/building community and willingness to promote their own personal growth and development.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are cited examples only. It is not intended to be an exhaustive list of all duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following indicates primary duties in four functional areas of responsibilities. These are cited examples only. It is not intended to be an exhaustive list of all duties.

Connection with Residents

The CA serves as a leader and role model while acting in the capacity of an adviser to residents. Duties include, but are not limited to:

• Assist residents regarding personal, social and/or academic concerns or needs; refer residents, as necessary, to appropriate university and/or community resources.
• Assist residents in mediating conflicts, both proactively and re actively.
• Act as a communication link between residents, Management Staff, and the University.
• Inform and update supervisor of any important floor/building occurrences and residents with possible emotional, physical and/or mental health concerns.
• Initiate and maintain regular contact with floor residents throughout the year in order to develop positive relationships.
• Promote and demonstrate respect for all residents, inclusive of all races, ages, ethnicities, genders, sexual orientations, religions, abilities, etc.
• Perform all other duties as assigned.

Marketing and Leasing

The CA plays an important role in resident retention and encouraging prospective residents to live at Nine East 33rd. Duties include, but are not limited to:

• Participate in marketing events such as Open Houses, Housing Fairs, Family Weekend, Homecoming Weekend, and Interest Events.
• Work a minimum of 3 (three) hours per week, during the business day, in the leasing office to assist the leasing staff.
• Accept, process, and file applications (including online applications).
• Follow up with prospective residents.
• Conduct tours of the community.
• Participate in social media marketing efforts.
• Perform all other duties as assigned.

Administrative

The CA plays an important role in executing administrative tasks for the community in a thorough and prompt manner. The CA should maintain a positive working relationship with other community personnel, and should conduct oneself in a responsible and professional manner at all times. Duties include, but are not limited to:

• Promptly and accurately complete, by established deadlines, all assigned administrative duties as required by supervisor (e.g. forms, logs, programming paperwork, weekly reports, etc.)
• Post or distribute informative memos, flyers, posters, notices, advertisements, etc.

• Complete incident reports within 24-hours of incident occurrence.
• Request maintenance and custodial services for assigned area.
• Check staff mailbox, email, and voicemail on a daily basis, respond to emails received within 24-hours, and remove all contents from your mailbox and post all flyers in a timely fashion.
• Be a customer service representative of the community.
• Consult with a supervisor prior to discussing community related issues with the press (University, local, or national).
• Perform clerical duties as needed: filing, photocopying, collating, etc.
• Perform all other duties as assigned.

Community Development and Event/Activity Planning

The CA serves as a conduit of information to help residents transition from on-campus living to an off-campus apartment community. Duties include, but are not limited to:

• Facilitate the development of a community by creating opportunities for residents to interact.
• Facilitate events/activities that meet the social and cultural needs of residents based on the community’s programming model.
• Plan and fully execute at least 1 program per semester for the community.
• Approve and monitor event/activity expenditures and be aware of budget activity.
• Encourage resident participation in University sponsored programs.
• Inform residents of behavioral regulations established in the Nine East 33rd Lease Agreement. Promote resident understanding of their responsibility for living within these guidelines.
• Appropriately confront residents and document behavior that violates policies and procedures. Follow up with resident(s) and/or Management Staff as necessary.
• Attend conduct meetings as needed.
• Record and report information outlined on forms (incident reports, weekly reports, surveys, etc.).
• Address individual resident needs and concerns and follow up when necessary.
• Be visible and available within the community.
• Perform all other duties as assigned.

Meetings, Training, and Emergency Response

In order for the residents to have a positive experience living within the community, the staff must support one another in the efforts that run the community. The CA is expected to do their fair share of all aspects that require a group effort. Duties include, but are not limited to:

• Attend and fully participate in staff meetings, fall and spring training periods, training sessions, staff development events, and individual meetings with supervisor(s); work as a member of the Nine East 33rd team.
• Participate in the recruitment, selection, and training of new CA staff.
• Participate in an on-call duty rotation with other student-staff members. This includes weekday, weekend, and holiday vacation on-call duty. Each night there will be two student-staff members on-call. The duty schedule will be created at the beginning of each semester, with adjustments made on an as needed basis throughout the semester. Any changes to the duty schedule must be submitted, in writing, to supervisor for approval.
• Assist in the operation of the community desk and leasing office, assuming specific duty hours during the on-call shifts (either 5:00 p.m. until 8:00 p.m., Monday through Friday, and 12:00 p.m. – 8:00 p.m., Saturday and Sunday.

• Respond to lockouts, crises and emergencies as directed by established protocols or as directed by supervisor or other Management Staff.

• Know and perform basic emergency procedures (e.g. fire drills/alarms, evacuation, etc.).
• Demonstrate support for maintenance and custodial personnel. Inform Management Staff of chronic or unresolved issues.
• Act as an initial contact, referral agent, and follow up for residents in crisis.
• Implement specific procedures for closing and opening the community as stated by Management Staff.
• Perform all other duties as assigned.

TERMS AND CONDITIONS OF EMPLOYMENT

Academic Requirements

Every CA must be a full-time student in good academic standing enrolled at a local University. Good standing is defined as:

• Being matriculated in a regular undergraduate or graduate degree program and meeting the minimum academic requirements of their major.
• Having no record of University or Nine East 33rd disciplinary action at the time of appointment or anytime during the employment as a CA with Nine East 33rd.
• A CA is permitted to take a full course load (12 credit hours); however, an extraordinarily heavy credit load (over 17.5 credits, or course overload) is discouraged and needs written approval by supervisor.
• A CA must be approved by supervisor to drop below full-time student status.
• Commitments which influence ones academic load may be considered in excess of what an individual may comfortably handle in conjunction with a CA position.
• While the number of credits carried is one measure of time demand, the CA must understand the constraints imposed by the hours required in fieldwork, student teaching, studio and laboratory work, and similar circumstances. Lengthy absences during the day or evening may conflict with the general responsibilities of the position.  Anticipation of such circumstances should be discussed with supervisor.
• The CA will predominantly be assisting residents in the evenings.
• The CA must maintain a minimum cumulative GPA of 2.5 and a minimum semester GPA of 2.3. The CA must submit a copy of their University semester report card to supervisor to confirm GPA requirements have been met. If the CA does not maintain the GPA standards, the CA is required to meet with supervisor to discuss the circumstances which led up to the situation and the best possible course of action (probation, release from employment, etc.).

Appointment

The term of appointment is for two academic semesters (or one semester if the appointment is made in the middle of the academic year)

• Term of employment for this contract will be August 11, 2019 until June 1, 2020.  No exceptions will be made. Although there is a possibility for summer responsibilities, if a CA is interested in working through the summer they must discuss this with their supervisor.
• Summer only positions will be June 1, 2019 until August 12, 2019
• Each year, there will be a rehiring process for any CA who wishes to return for the following year. Reappointment is not automatic.
• Rehiring for the upcoming year is based on a satisfactory performance evaluation by supervisor and an interview regarding growth during appointment period. The CA must show growth in areas designated in need of improvement before being rehired.
• If at any time the CA feels that they can no longer adequately perform the job, they should contact the supervisor immediately. Job performance will be evaluated and formally documented each academic term by supervisor, and continued employment will be considered based on satisfactory job performance and on staffing needs.

Remuneration

• One private room, at no charge, within a standard four-bedroom, two-bathroom apartment unit for the period of their employment. The CA may be placed in an apartment with other residents based on occupancy levels and is by no means guaranteed to be in an apartment without other roommates. CA’s are encouraged to pick roommates in advance with the demands of the position in mind. While we will try our best to place CAs with their desired roommates it is not guaranteed to be in an apartment with your selected roommates.

 Schedule of Hours

The CA should schedule time to perform the necessary and specific job responsibilities as well as be available for residents when called upon for emergency purposes. The CA position equates to approximately 25 hours per week as outlined in the Community Assistant Compensation Worksheet. It is understood that the hours worked per week for the CA position may increase or decrease depending on the time of year due to the unique nature of the responsibilities and needs of the community. The position requires a genuine personal commitment and a good understanding of the nebulous nature of the actual time involved.

Working Conditions

The CA serves as an employee of Nine East 33rd and therefore, COCM:

• As an employee of COCM, you are expected to work within the guidelines set forth within the COCM Employee Handbook. In the event of conflict that may arise in the execution of this employment contract, precedence will be given to the COCM Employee Handbook.
• The CA must know, support, and abide by the University and Nine East 33rd community policies and regulations pertaining to personal conduct as well as assist in conflict resolution with residents. Any CA who is found responsible for violations of University and/or Nine East 33rd community policies and/or placed on disciplinary probation may be terminated from the position.
• The CA must maintain high levels of accessibility for their residents and other staff members.
• The period of employment begins with pre-semester training and concludes with the end of the Academic Lease Term.  You must arrive before the start of each semester for training workshops, and remain through the end of the Academic Lease Term (as explicitly stated above under Terms of Employment).
• The Management Staff will formulate working expectations and requirements in writing for the CA.
• The CA accepts full responsibility for card/fob access keys, keys or equipment issued to them in relation to the position, and must return this property in acceptable condition at the end of the term of employment.
• As a paraprofessional member of the Nine East 33rd staff and a representative of COCM, the CA is expected to maintain a high level of ethical standards in all interactions with people in the course of the job (including confidentiality as related to job functions and staff relationships). Regardless of whether or not a CA is on duty, the CA should always assist in community matters, as needed.

EXPECTATIONS

Being a CA requires a significant commitment of time, energy, and dedication, but it is also extremely fulfilling and rewarding to be a leader in the community. Expectations include, but are not limited to:

• The CA is to support the goals, expectations, and mission of Nine East 33rd and perform duties accordingly.
• The CA is to be regularly available/visible to residents each day.
• The CA is to work with others collaboratively, including Nine East 33rd staff, University staff, security officers, police, etc.

• The CA is to limit outside activities so that those activities will not conflict with their job responsibilities. Hold the position secondary only to academic requirements.

• The CA is to serve as a leader and a positive role model of the community at all times.
• Follow the policies and regulations regarding resident behaviors as stated in Nine East 33rd Lease Agreement.
• The CA is to accept challenges to personal growth and utilize feedback to improve performance.
• The CA is to serve as an ambassador for COCM. All information (electronic, voicemail, personal contact, guided tours, ) should be reflective of this role, presenting a positive and professional image of COCM.

TERMINATION OF EMPLOYMENT

If a CA resigns or is terminated from the CA position, a bill will automatically be processed for the costs associated with the remainder of the staff member’s Lease Term, including dates of suspension, if applicable. Continuation of residency within Nine East 33rd is contingent upon availability of space and is not guaranteed.

The CA may be terminated at any time as a result of the following conditions:

• Violating Nine East 33rd and/or COCM’s policies;
• Failure to comply with the conditions of a warning or probation, as issued by supervisor(s); and/or
• Unsatisfactory performance evaluation.

QUALIFICATIONS

The ideal candidate for this position is enthusiastic, possesses a strong work ethic and good interpersonal skills.  The position requires the ability to initiate conversations and represent Nine East 33rd, COCM, the University, and Owners in a positive light with the goal of encouraging prospective residents to live at Nine East 33rd.

• Must have lived in University housing for at least one semester.
• Must have been enrolled at a University for at least three semesters.
• Must be in good judicial standing with Nine East 33rd and the University; not be on any type of probation.
• Must demonstrate an understanding and strong commitment to cultural diversity.
• Must exhibit a strong commitment to academic rigor, intellectual discourse, and the benefit of continual self-assessment.
• Must have experience, comfort, and confidence in managing confidential crisis issues.
• Must have demonstrated skills in event planning/program development and implementation.
• Must possess effective skills in customer service leadership, organization, and the ability to advise and meet the needs of residents.
• Must possess strong interpersonal and communication (oral and written) skills.
• Ability to successfully complete a background check.
• Ability to lift up to 30 pounds.
• Ability to work in a dynamic work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear.
• Frequently required to stand; walk; sit and use hands to finger, handle, or feel.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Application Link: https://bit.ly/2FlNsPU